Salesforce Commerce Cloud Specialists
Specialists in Salesforce Commerce Cloud, Salesforce's enterprise platform for high-volume retailers. We implement SFCC, integrate with the Salesforce ecosystem (CRM, Marketing Cloud, Service Cloud), and develop custom omnichannel experiences.
What Salesforce Commerce Cloud is, and which product you need
Several different products sit under the Salesforce Commerce Cloud name. B2C Commerce, the platform Salesforce gained when it acquired Demandware, is designed for brands and retailers selling to consumers with large catalogues, several countries and demanding traffic peaks. The B2B and D2C solutions are built on the Salesforce platform itself, the same one as the CRM, and are a better fit when business sales and the commercial relationship are already managed in Salesforce.
Clarifying which one fits is the first step in any project, because the architecture, the type of development and the profile of the team that will maintain it afterwards all change. We review it with you before talking about design or features.
Our role can cover the whole project or part of it: implementing a new store, migrating from another platform, integrating with the rest of your systems, or supporting and evolving a store that is already live.
When it makes sense (and when it doesn't)
Commerce Cloud makes sense for high-volume operations, with many stores or brands on the same platform, several countries and a business team that needs autonomy to manage catalogue, promotions and content. It carries more weight if your company already works with Salesforce CRM and wants customer, sales and service information connected to the store.
It is a significant investment: the licence is negotiated with Salesforce and development requires specialised profiles. If there is no Salesforce ecosystem behind it, or if the catalogue and processes are fairly standard, Shopify Plus or Adobe Commerce (Magento) may cover the same ground at a lower total cost. Because we work with all of these platforms, we give you an honest comparison before you make the decision.
If you already have a Commerce Cloud store and are unsure whether to stay, we do the same exercise the other way round: what it gives you today, what it costs to maintain and what changing platform would involve.
How we run a Commerce Cloud project
In B2C Commerce the first technical decision is how the front end is built. Salesforce's reference architecture, known as SFRA, organises the store into layered cartridges and lets you extend features without touching the base. The alternative is a decoupled front end that consumes the store's data through the Commerce Cloud APIs. We choose one or the other based on the design, the performance you are after and the team that will maintain the store.
We work with separate development, testing and production environments, and leave the business team ready to manage catalogue, prices, promotions and content from Business Manager, the platform's admin panel. Custom developments are isolated in documented cartridges so the store stays maintainable, whether we look after it or your own team does.
One of B2C Commerce's advantages is that it lets you manage several sites, by country or by brand, from the same platform, sharing catalogues and using different price books for each. Designing that structure properly at the start avoids duplicating products and content when new markets open.
Integrations: CRM, ERP, PIM and payments
A Commerce Cloud store rarely works alone. We integrate with Salesforce CRM to unify customer information and with the company's ERP, whether SAP, Microsoft Dynamics 365, Oracle NetSuite or another, to sync products, stock, prices and orders. When the catalogue is managed elsewhere we connect to Akeneo or Pimcore, and for payments we work with Adyen, Stripe, PayPal and Redsys.
Before developing, we define which system owns each piece of data, which flows need to be immediate and which can run in batches, and how errors are detected and retried. If your company already has a team or supplier maintaining Salesforce, we coordinate the integration with them.
Order management deserves its own decision. It can stay in the ERP, which already knows stock, warehouses and invoicing, or rely on a dedicated order management solution when there are several channels, physical stores or warehouses to coordinate. We assess it based on your operation, not on the vendor's product catalogue.
Salesforce Commerce Cloud Services
Salesforce Commerce Cloud Features
Sectors
Frequently asked questions
Do I need Salesforce CRM to use Commerce Cloud?
No. B2C Commerce works as a standalone platform and can be integrated with any CRM, including HubSpot or Zoho CRM. Having Salesforce CRM brings the advantage of connecting sales, customer service and the store within the same ecosystem, but it isn't a requirement.
What is the difference between SFRA and a decoupled front end on Commerce Cloud?
With SFRA the front end is part of the platform itself and is extended through cartridges, a proven and well-documented model. A decoupled front end is built separately and fed by the Commerce Cloud APIs, giving more freedom over design and performance in exchange for more development. The choice depends on the project and the team that will maintain it.
Can you take over a Commerce Cloud store built by another supplier?
Yes. We start by reviewing the custom cartridges, integrations and available documentation to understand what each piece does and what state it is in. With that inventory we propose a support and development plan, and flag what should be fixed first.
What does migrating a store to Salesforce Commerce Cloud involve?
We migrate catalogue, customers and order history, rebuild pricing and promotion rules on the new platform, and set up redirects from the old URLs to keep your search rankings. We also review which integrations need rebuilding and in what order, so the store keeps selling during the transition.