Process of modernizing your physical store with digital technology: point of sale systems, automated inventory management, omnichannel experiences. We implement without disrupting your daily operations so you can keep selling while evolving.
Features
Benefits
A point-of-sale terminal connected to the rest of the business
In many retail chains, the till system works as an island: it has its own catalogue, its own prices and its own customer records, and syncs with the ERP once a day when the till is closed. Every price change or product launch has to be replicated by hand, and what happens in the shop isn't known until the next day.
Digitising the point of sale starts with connecting it: a catalogue, prices and promotions shared with the online store, fed from the ERP or the PIM, and sales that reach the central systems as they happen. The terminal must keep selling if the connection drops and sync afterwards, because the shop can't stop.
Reliable in-store inventory
A physical shop's stock tends to drift: deliveries that aren't recorded properly, transfers between shops, breakages and shrinkage. If the data isn't reliable, it can't be published online or used for replenishment.
We give shop teams mobile tools for inventory tasks: booking in incoming goods by scanning barcodes, confirming transfers between shops, running partial counts by section without closing the shop and adjusting discrepancies with a reason. Each movement is reflected in the ERP immediately, and replenishment can be calculated from real sales and stock data per shop.
The goal is for inventory to stop being an annual task that forces the shop to close and become a short, frequent routine. When each shop's stock is reliable, it can be published on the website, used for in-store pickup and serve as the basis for deciding which range each point of sale needs.
The full catalogue in the hands of shop staff
A shop's floor space is limited; the online catalogue isn't. With a tablet or a phone, staff can look up a product's full details, see whether another shop or the warehouse has stock and place the order for the customer on the spot, for home delivery or later pickup. A sale that used to be lost for lack of a size or colour becomes an order.
If the customer identifies themselves, staff can also see their purchase history across all channels and make informed recommendations, always within the consent the customer has given.
The same goes for payment: staff can complete the sale from the device itself, without the customer queuing at the till, and send the receipt by email if the customer prefers it to paper.
How it's rolled out without interrupting sales
Changing the systems of a shop network isn't done over a weekend. We start with a pilot shop, where the new process is tested with the real team, details are fixed and usage is measured. It is then rolled out in waves, avoiding peak trading dates.
Each wave includes staff training in their own shop, simple guides for everyday tasks and a support channel for the first few weeks. Meanwhile, old and new systems run side by side for as long as needed so that no shop is ever left unable to sell.
At the end of each phase we review simple indicators: how many sales go through the new processes, how far stock deviates in counts and how many customer orders are placed from the shop. That data shows whether the rollout is working or whether something needs adjusting before moving on.
Frequently asked questions
Do we have to replace the till system to digitise our physical shops?
Not necessarily. If the current system can connect to the ERP and the online store, it can be integrated and extended. If it works as an island or doesn't support integrations, replacing it within the retail digitalisation project is usually the more cost-effective option.
What happens if a digitised shop loses its internet connection?
The point-of-sale terminal must be able to keep taking payments offline and store transactions to send as soon as the connection returns. It's one of the requirements we check when choosing or configuring the system, along with which payment methods are available in offline mode.
How much does a retail digitalisation project cost?
It depends on the number of shops, whether the till system is kept or replaced, and the integrations with ERP, eCommerce and loyalty. For the online sales side you can check our eCommerce cost guide; the scope of digitising the shops is defined with you on the first call.
How are shop staff trained during retail digitalisation?
In their own shop and on their real tasks: taking payment, processing returns, booking in goods, placing an order for a customer. Sessions are short, with quick-reference guides and a go-to person in each shop who answers day-to-day questions.
Need this service?
Contact us and we will advise you on the best solution for your project.
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